Policies

Cancellation and Refund Policy

Thank you for supporting our NGO. We are committed to ensuring your complete satisfaction with your contributions and purchases. Please review our Cancellation and Refund Policy below:

Donation and Membership Cancellation: If you wish to cancel your donation or membership, please contact our support team as soon as possible. We will make every effort to accommodate your request. Please note that cancellations can only be processed if the donation or membership period has not yet commenced.

Refund Eligibility: We offer refunds for eligible donations and memberships that meet the following criteria:

Duplicate Donations: If you have accidentally made a duplicate donation, please contact our support team within 48 hours. We will process a refund for the duplicate amount.

Event Cancellations: If an event you registered for is canceled or rescheduled and you cannot attend, you are eligible for a refund. Please contact us within 30 days of the event date for assistance.

Merchandise Purchases: If you purchased merchandise from our NGO and received a damaged or incorrect item, please contact our support team within 48 hours of receiving the item. We will guide you through the return process and issue a refund or replacement.

Refund Process: To initiate a refund, please contact our support team with your order or donation details and the reason for the refund request. Our team will guide you through the necessary steps. Refunds will be issued using the original payment method, and processing time may vary depending on your financial institution.

Non-Refundable Items and Donations: Some items and donations may be non-refundable, including but not limited to:

• One-time donations that have already been allocated to projects or programs

• Event tickets or registration fees after the event has taken place

• Customized or personalized items

Our supporters. If you have any further questions or need assistance regarding cancellations or refunds, please contact our support team at uhalife2023@gmail.com.